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Customer Support

Welcome to Euphoriumstore customer support center!

We are dedicated to providing you with exceptional service and assistance for any inquiries or issues you might have.

At Euphorium, we value our customers and strive to provide excellent support to ensure a smooth shopping experience. If you have any questions, concerns, or need assistance, our customer support team is here to help.

How We Can Help You:

  • Order Assistance: Need help with an order, tracking information, or product details? Our support team is ready to help.
  • Product Information: Questions about our gold-plated Jewelry? We're happy to provide you with detailed information about our products.
  • Returns and Exchanges: If you're not satisfied with your purchase, we can guide you through our return and exchange process under the “Returns & Refunds” policy.
  • General Inquiries: Have any other questions, feedback, or suggestions? We'd love to hear from you!

 

Contact Information:

For general inquiries you can reach our customer support via email customersupport@euphoriumstore.com

Wholesale inquiries: kindly email to hdabbaghian@euphoriumstore.com

Hotline Numbers and Message Center:

  • Call : +374 93992041 / +374 98116808
  • Viber: +374 93992041 / +374 98116808
  • WhatsApp: +374 93992041
  • Instagram message: euphoriumjewelry 
  • Facebook message: Euphorium Jewelry

Our Social Media Marketing and Sales team will respond to all Meta communications via Euphorium Jewelry's Message Center.

Our Support Services Include:

  • Product Inquiries: If you have questions about our products, their specifications, availability, or any other related queries, feel free to reach out to us. We'll be happy to assist you in making informed purchase decisions.
  • Order Assistance: For any inquiries regarding your orders, including order status, tracking information, changes, cancellations, or returns, our support team is available to provide prompt assistance.
  • Technical Support: Should you encounter any technical issues while using our website or have trouble accessing your account, our technical support specialists are ready to help resolve the problem.
  • General Assistance: Whether it's feedback, suggestions, or general inquiries about Euphorium, our dedicated customer support team is here to address all your concerns and assist you in any way possible.

 

Business Hours (Always Open):

Our official working hours and contact timing is from 9:00 am to 5:00 pm Monday to Friday. Having said that, our dedicated team in Yerevan with the support of our global coverage team, will assist you and reply to your inquiries as soon as possible, even after hours and off days. Call us or leave a message on Instagram, Facebook, WhatsApp, Vibor and we will facilitate your request promply.

Customer Feedback:

We greatly appreciate feedback from our customers as it helps us improve our services. If you have any suggestions or comments regarding your experience with us, please do not hesitate to share your thoughts by emailing us at sales@euphoriumstore.com

After Sale Feedback and Review:

Be part of Euphorium’s customer review section on our website’s main page by providing a brief feedback on the product purchased with a picture. Our technical development team will do the necessary assessments to include your after sale customer review if it's suitable “Only verified customers” and only super posistive feedbacks :)

Your satisfaction is our priority, and we are committed to provide you with exceptional customer service.

We thank you for choosing Euphorium and look forward to assisting you.

(Doc Version 1.3)   Last updated: 14.01.2024